Return & Refund Policy
Core Rule: All Custom Products Are Final Sale
All custom, personalized and made-to-order products (including but not limited to custom folding fans, custom newspapers, custom photo albums, custom seed bags, custom magnetic stickers) are manufactured exclusively for you based on your unique specifications. Due to the custom nature of these items, we do NOT accept returns, exchanges or cancellations once production has started, and all sales are final.
Exceptions: Manufacturing Defects & Shipping Damage
We guarantee the production quality of our products. If you receive a product with manufacturing defects, printing errors, or damage caused during shipping, we will resolve the issue for you as follows:
- You must contact us within 7 calendar days of receiving your order.
- Please provide clear photos or videos showing the defect, error or damage, along with your order number.
- After verification, we will offer you the option of a free replacement or a full refund of the affected item(s). Return shipping costs for defective items will be covered by us.
Non-Eligible Situations
The following cases will NOT be eligible for return, refund or exchange:
- You change your mind about the product after design confirmation.
- Dissatisfaction with color, size or material due to not reading the product description carefully.
- Issues caused by the design content you provided (e.g., low image resolution resulting in unclear printing).
- Delivery delays caused by logistics carriers, customs or force majeure.
- Incorrect shipping address provided by the customer.
Refund Processing
- Approved refunds will be processed to your original payment method within 5–7 business days.
- The refund amount will only include the price of the defective product. Original shipping fees are non-refundable unless the error is on our part.
